About the Student and Family Support Office
As partners in education, WRDSB is committed to working with parents, families and caregivers to support student achievement and well-being.
Most questions are best addressed directly through your child’s school; however, we recognize that some matters may require additional support. The Student and Family Support Office will provide parents, families and caregivers with guidance for a clear pathway for follow-up when more help is required.
The Student and Family Support Office is in alignment with the Ministry of Education’s Policy/Program Memorandum No. 170 – School Board Communication with Parents.
Supporting Parent, Family and Caregiver Communications
WRDSB is committed to accountability, transparency and accessible communication with parents, families and caregivers to support their student’s academic achievement and well-being.
We know it is important for parents, families and caregivers to have the information they need to help their child be successful.
Contact Us
Parents, families and caregivers are encouraged to follow the Process for Addressing Concerns:
- Speak with your child’s educator
- Speak to the school administrator
- Speak to your School Superintendent of Student Achievement & Well-Being
- Speak with the Associate Director of Education
If an individual has followed the steps and is not satisfied that the issue has been resolved at the local level, the individual may contact the Office of the Ontario Ombudsman at www.ombudsman.on.ca.
