Get help with questions or concerns about your child’s education
If you have a question or concern about your child’s education, start by speaking with your child’s teacher. If you need more support, contact the school’s principal.
If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.
When you contact our Student and Family Support Office:
- we aim to provide an answer within 5 business days
- we will acknowledge your inquiry within 2 business days
To help us respond to your inquiry, please provide:
- your name and contact information
- your child’s name and school
- a description of your question or concern
- any steps you have already taken to try to resolve the issue
Contact The Student and Family Support Office
To address concerns, parents, families and caregivers are encouraged to follow the Process for Addressing Concerns, which includes speaking with your child’s educator or school Principal or Vice-Principal as a first step.
If you have spoken with your child’s teacher or principal and still require support, the WRDSB’s Student and Family Support Office can help.
Contact the Student and Family Support Office
- Submit a contact form
- Phone: (519) 570-0003 ext. 7376 (SFSO)
Supporting Parent, Family and Caregiver Communications
WRDSB is committed to accountability, transparency and accessible communication with parents, families and caregivers to support their student’s academic achievement and well-being.
We know it is important for parents, families and caregivers to have the information they need to help their child be successful.
