If you or someone you know is in immediate need, please:

Call 911

Or go to the nearest Emergency Hospital

Waterloo Region Health Network – Midtown (formerly Grand River Hospital)
835 King Street West
Kitchener, ON

St. Mary’s Hospital to Waterloo Region Health Network – Queen’s Blvd.
911 Queen’s Blvd
Kitchener, ON

Cambridge Memorial Hospital
700 Coronation Blvd
Cambridge, ON


Crisis Lines

Available 24 hours a day, 7 days a week

  • Kids Help Phone
    • Text: 686868
    • Phone: 1-800-668-6868 (available in multiple languages)
  • Here 24/7 – Addictions, Mental Health & Crisis Services Waterloo – Wellington
    • Phone: 1-844-437-3247
  • Suicide Prevention Crisis Line:
    • Call or text 988
  • Hope for Wellness Helpline – immediate mental health counselling and crisis intervention for all Indigenous People across Canada
    • Phone: 1-855-242-3310
  • Naseeha – Muslim mental health helpline and resources –
    • Phone: 1-866-627-3342
  • Sexual Assault Support Centre – Available to people of all gender identities and expressions
    • Phone: 519-741-8633

Other Helplines

Limited hours

  • Black Youth Helpline
    • Phone: 1-833-294-8650 (9 a.m. to 10 p.m. daily)
  • LGBT Youthline
    • Text 1-647-694-4275 (available Sunday to Friday 4 to 9 p.m.)

OneStopTalk

Free, confidential service that lets kids and youth get immediate mental health support with a registered therapist. Open to all Ontario children and youth under 18 years of age. Connect online at onestoptalk.ca or by phone at 1-855-416-8255.

More information about Community Resources.