In response to the COVID-19 pandemic, the Privacy and Records Office has made the following adjustments to our services:
- We are closed to the public until further notice but are processing transcript requests.
- We are not able to process requests for diplomas at this time.
- The transcript is the official record of your school achievement in Ontario.
- The option of picking up a requested record is no longer available. We are not taking cash or money order payments.
- All records will be mailed out using regular ground mail. Please note that Canada Post has limited its services and the pick-up of mail may be infrequent.
- We cannot provide you with a timeline of when you will receive your record.
If you are a former student and are applying online to an Ontario university or college, the fastest way to receive your transcript is to order it through the Ontario University Application Centre (OUAC) or Ontario College Application Service (OCAS).
Email firstname.lastname@example.org with any questions.
Record and Transcript Requests
We will process requests for certified copies of transcripts and diplomas of students who previously attended a Waterloo Region District School Board secondary school or adult learning centre.
Current WRDSB Students
If you are a current Waterloo Region secondary school student, or the parent/guardian of a secondary school student who is not an adult (17 years of age or younger), please contact the student’s secondary school Guidance Department to request student records.
Former WRDSB Students
If you are a former Waterloo Region student and want to order certified copies of transcripts or diplomas, please refer to the following instructions:
- To order online and pay related fees by Credit or Debit Card, complete this Online Transcript/Diploma Request Form
Processing Fees and Times
Fee $15.00 for the first copy, and $5.00 for each additional copy order on one request form. Generally issued within two to three business days (plus mailing time) after request and payment received. NOTE: Transcripts provide proof of graduation, as well as a list of all courses and marks received.
Fee $25.00 per copy. Issued within 15 to 20 business days (plus mailing time) after request and payment received.
- We cannot release any student information over the phone.
- We cannot process a transcript request if the last secondary school or adult learning centre you attended was not with the Waterloo Region District School Board.
- Student records are confidential. If the student is over 18 years of age, records can only be issued with written student consent.
- Any discrepancies in courses or marks must be resolved by your home school. The Privacy and Records Office will not change information on transcripts.
- The Privacy and Records Office will not print report cards. Contact your home school regarding these documents.
If you are a former student and are applying online to an Ontario university or college, the fastest way to receive your transcript is to order it through the Ontario University Application Centre (OUAC) or Ontario College Application Service (OCAS). Please note:
- If you left school prior to 2002 you will not have an Ontario Education Number (OEN). Enter 9 zeroes in the OEN if you do not have an assigned number.
- If you graduated this year and completed credits during summer school, those marks/credits will be electronically transmitted from your home school to OCAS and OUAC after mid-August.
- You will be able to track the on-line status of your application and transcript request through your OUAC/OCAS account.
Waterloo Region District School Board
Privacy and Records Office
51 Ardelt Avenue
Kitchener, ON N2C 2R5
Phone: 519-570-0003 ext. 4343
Hours of Operation
School Year (September to June): Monday to Friday, 8:30 a.m. to 4:00 p.m. (closed statutory holidays)
Summer Break (July and August): Monday to Thursday, 8:30 a.m. to 4:00 p.m. (closed statutory holidays and Fridays)