November 20, 2024

WRDSB Before and After School January 17, 2025 Professional Development Day

Extended Day programs will be open for families from 8:15 AM – 3:15 PM on the January 17th Professional Development day at your home school. The last day to remove registration for the January 17 PD Day is December 27th, 2024.

The daily fee for full-day PD program will be;

$14.50 for children 6-12 years old and
$12.00 for children who qualify for the Canada-wide early learning and child care funding. Fee reduction funding is intended to support children under the age of 6, with some exceptions for children with birthdays early in the calendar year who are 6 years of age and enrolled in kindergarten. More specifically, eligible children are defined as;
- Any child, until the last day of the month in which the child turns 6 years old and;
- Up until June 30 in a calendar year, any child who;
- turns six years old between January 1 and June 30 in that calendar year; and
- is enrolled in a licensed child care program

All families will have access to care from 8:15 AM – 3:15 PM regardless if registered for before, after or before and after hours.

Effective January 20th regular program hours will resume (7 AM to 6 PM).

November 11, 2024

WRDSB Before & After School Winter Break Program is operating January 2 and 3 2025

Operating Hours

Extended Day programs will be open for families from 8:30 – 4:30 on January 2 and 3 2025 at designated host locations. Please see the list of host locations below.

The daily fee for full-day program will be;

$14.50 for children 6-12 years old and
$12.00 for children who qualify for the Canada-wide early learning and child care funding. Fee reduction funding is intended to support children under the age of 6, with some exceptions for children with birthdays early in the calendar year who are 6 years of age and enrolled in kindergarten. More specifically, eligible children are defined as;

Any child, until the last day of the month in which the child turns 6 years old and;

Up until June 30 in a calendar year, any child who;

turns six years old between January 1 and June 30 in that calendar year; and

is enrolled in a licensed child care program.

All families will have access to care from 8:30 – 4:30 regardless if registered for before, after or before and after hours.

Effective January 6 regular program hours will resume (7 a.m to 6 p.m).

Camp week Host Sites

Thank you!

October 8, 2024

Next Steps for New Registrations

Registrations submitted from August 22 onwards will be processed on Thursday October 10, 2024. You will receive a confirmation email from OneList once your registration is processed. While some programs still have space available, others have waitlists. Please refer to our wait list policy if you have questions about the waitlist.

Please refer to the WRDSB Extended Day Parent Site and the Extended Day Frequently Asked Questions for more information or reach out to care@wrdsb.ca.

Update on Schedule Changes

Please note that the schedule change feature will be available for families in OneList beginning Friday October 11, 2024. Thank you for your patience as we worked with the vendor, OneHSN, to restore this functionality. As per the schedule change process outlined in our Parent Handbook your child may attend full time or part time; however, they must attend a minimum of two days per week to remain enrolled.

There are some changes to this feature this year:

A child must maintain a continuous schedule of a minimum of 2 days a week to remain in the program.
Children must be registered in Before and After school care in order to attend camp weeks or Professional Development day camp.

Single-Day Removals: Individual days can no longer be removed using the red X’s on the calendar. Select the “Change Schedule” button above the calendar to make schedule changes. All schedule changes made are until the end of the school year.

Effective Dates: The option for “Effective Until” date has been removed. You can now only set an “Effective From” date for schedule changes. All schedule changes made are from the effective from date until the end of the school year. There is a 2 week notice required for all scheduled changes.

Schedule Change Instructions: WRDSB Schedule Change Instructions

September 27, 2024

Supporting High Quality Affordable Before and After School Programs

The Waterloo Region District School Board is committed to providing high quality and affordable before and after school programs (Extended Day).

In the 2024-25 school year, the WRDSB has seen a significant increase in interest in our programming and the demand continues to exceed the number of spaces available. The reduction in fees for child care programs as a result of the Canada-wide Early Learning and Child Care Program (CWELCC) has led to an increase in demand for child care across the entire province.

As of September 19, 5,809 children have registered in WRDSB Before and After School programs for the 2024-25 school year. This represents an increase of 1,665 students (40.2%) compared to the 2023-24 school year.

We continue to work with the online registration vendor, OneHSN, to process all requests and communications with families in a timely manner. We are working with the vendor to resume normal processes (schedule changes, new registrations). This is subject to quality assurance testing which is ongoing.

We recognize that some WRDSB families will continue to be placed on waitlists until a space opens up. The process for those on the waitlist is guided by the Extended Day Program Wait List Policy and Procedures.

The priority for registration is always based on the date and time it is received. Families and caregivers are required to re-register each year. This practice has been in place since 2010. As we always do, we will be evaluating our current practices to determine whether there is an opportunity to streamline the registration process for families moving forward.

WRDSB uses a pre-registration sign-up method to estimate demand for our programs. Pre-registration for Extended Day occurs between January and April each year, which provides us with a crucial planning tool to gauge demand and assess where resources are needed. However, it is important to note that pre-registration does not guarantee placement, as program viability is dependent on staffing levels and the number of interested families. While we closely monitor enrolment, a number of constraints (staffing, facilities and budget) remain a barrier to expanding our programs.

We will continue to look for opportunities to increase programs, as staffing and facility constraints allow. WRDSB is proud to have led the way provincially with providing this before and after school care for families. Our commitment has always been and continues to be to provide high quality and affordable child care to support our families.

Learn more information about Before and After School Programs.

2024-25 Extended Day Registration Process

At the start of the school year, the vendor used for processing Extended Day registration applications, OneHSN, experienced technical difficulties which resulted in delays and disruptions for families and caregivers. The technical issues that affected families in August have since been resolved, but some functionality remains unavailable (schedule changes, new registrations) as the vendor works through their testing process. The WRDSB apologizes for the frustration and inconvenience this caused. We understand the importance of families having reliable and affordable access to before and after school programs.

Communications about the technical issues were shared with families and caregivers on June 17, June 26, July 31 and August 28.

We remain committed to providing the excellent child care service that families have come to expect from the WRDSB. We are working closely with OneHSN to ensure that the errors experienced this summer are not repeated.

Since September 2022, all WRDSB-operated Before & After School programs have operated as licensed child care programs under the Child Care and Early Years Act.

August 28, 2024

Hello Waterloo Region District School Board (WRDSB) families,

We know that this has been a frustrating summer for those looking to register for Before and After School care. Delays and disruptions with the OneList system this summer have made it more difficult to find alternative care options. We understand and share your frustration with this process.

Schedule Changes for Before and After School Program

Changes to Before and After School schedules continue to be processed by OneList. As of Wednesday, August 28:

Please note that any schedule changes require two weeks notice
- As outlined in our Before and After School Handbook
If you require scheduling changes, please contact: support@onehsn.com

Unfortunately, due to the volume of technical issues and requests, responses from OneList may take between 3-5 days.

Before and After School Program Capacity

In the 2024-25 school year, we have seen a 27% increase in the number of children in our Before and After School programs. For licensing requirements, we must ensure target ratios of children per educator are met. To do so, we have capped the number of students in our programs for this school year.

Going Forward

We remain committed to providing the excellent child care service that families have come to expect from the Waterloo Region District School Board (WRDSB). We are working closely with OneList to ensure that the errors experienced this summer are not repeated.

You can find more information:

Updates for Families | Before and After School Program
Before and After School Handbook
Extended Day Program Wait List Policy and Procedures

Questions or Concerns?

Please contact care@wrdsb.ca if you have questions regarding the Before & After School Program.

Please note that any schedule changes require two weeks notice. If you require assistance with a schedule change please contact support@onehsn.com.

July 31, 2024

Delay in Processing Registrations – Update from OneList

We have received an update from OneList that while they are making progress with processing registrations, they require more time to complete this process. Please see the below communication from OneList sent to families today. We understand and share your frustration with the challenges that the registration process has caused this year. We remain engaged with the vendor to monitor daily progress and have requested more timely updates from OneList to keep parents informed. Please continue to monitor this site for regular updates from OneList.

OneList communication to families shared via email on July 31, 2024;

Despite our continuing efforts to process registrations, we are experiencing delays that will extend our processing timelines.

The queue in processing is anticipated to be complete by August 21, 2024. We understand this latest timeline is longer than expected, and we acknowledge the inconvenience it causes. Our primary focus remains on maintaining data integrity and ensuring fairness to all families affected by the registration issue. Once the queue is fully processed, parents will be able to resume making schedule changes. If you require schedule changes for the first week of school please contact support@onehsn.com.

We deeply appreciate your patience and understanding during this challenging time. Please reach out to support@onehsn.com with any questions or concerns.

Sincerely,

Darryl

Darryl Buck

President & CEO

July 17, 2024

Important Update on Child Care Schedules

Dear Families,

We appreciate your patience as we finalize your child’s schedule. We are working through the process of ensuring all parents who registered by the end of the day on July 12th are processed in priority order and will be sending out confirmation emails by July 26, 2024.

Once your child’s schedule is finalized, you will receive a confirmation email. Please wait for this email before reviewing your child’s registration. If you view the schedule before receiving the confirmation email, it may appear incomplete.

We apologize for any inconvenience this delay has caused. If families or caregivers encounter any issues with their registration, please contact support@onehsn.com.

Thank you,

Best regards,

OneHSN Support

June 26, 2024

2024-25 Before and After School Registration Reopening Tuesday, July 2

We are pleased to announce that the registration system for the 2024-2025 Before and After School Program will reopen on Tuesday, July 2 by 8:00 a.m.

What This Means for Families and Caregivers

Families Who Completed Their Registration and Received Confirmation Email

For families and caregivers who completed their registration and received a confirmation email on June 17, no further action is required at this time. The system will be available to make schedule changes starting Monday, July 22, 2024.

Families Who Were Unable to Login or Complete Their Registration on June 17

Families and caregivers who attempted to login or were unable to complete their registration on June 17 will be given priority. They will be able to finalize their registration and submit their requested days of care between July 2 (8:00 a.m.) and July 12 (11:59 p.m.).

Please note: there is no rush to login immediately when the system re-opens. Ample time has been provided to ensure all families and caregivers:

Are familiar with the procedure
Have sufficient opportunity to complete their registration within the designated time frame

After July 2, days will be allocated based on the order of families’ first login attempts on June 17. Confirmation of registration will be sent from OneHSN starting July 15 and will continue until all of these registrations are confirmed.

An email will follow in the next 24 hours from OneHSN with detailed instructions on how to complete your registration. If families or caregivers encounter any issues completing their registration, please contact support@onehsn.com.

Moving Forward

As of July 15 the registration system will operate as normal and schedule changes will be available as of July 22.
Questions regarding the Extended Day Program can be directed to care@wrdsb.ca

Thank you for your patience and understanding as we worked with OneList to reopen registration as quickly as possible.

June 17 2024

Before and After school Registration is Currently Unavailable

OneList is currently experiencing technical issues and has temporarily suspended the 2024-2025 Before and After school registration service. They are working to restore functionality as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

OneList will advise you in advance once registration reopens via email. For families who started the registration process and experienced technical difficulties they have captured your completed registration steps and you will receive notification to log back in and complete the process in priority order in accordance with the Waterloo Region District School Board Wait List Policy.

If you have any urgent concerns, you can reach us at Support@onehsn.com.

Thank you for your support,

June 16 2024

Dear Parent/Guardian,

Thank you for indicating your intent to register in the Extended Day Program for the 2024-2025 school year. We look forward to partnering with you in the care of your child.

Registration confirmation is now open. Please log into your OneList account and update your child’s care schedule. Schedule changes following your care schedule entries are not permitted until July 2.

You will be notified by email when schedule changes are permitted.

Some locations will have a wait list for specific days of the week, there is no guarantee once you remove a care day that it will be available in the future.

Spaces are limited so it is recommended you log in to complete this step on June 17. There may be times when a wait list may be implemented. New registrations require 4 weeks advance notice. Due to limited space families must maintain a regular and ongoing care schedule of a minimum of 2 days per week (Before care and/or After care) in order to remain in the program.

Within your child’s account parents must register in OneList separately for Professional Development Days, Camp week (Winter Break and March Break). You must have a regular and ongoing schedule in Before and After care to register for Camp weeks or PD days.

You are not registered until you have days of care showing in the online calendar. Please view your online calendar to ensure the schedule is accurate and note that all future withdrawal notice, or schedule changes for before and after care require two weeks notice. Schedule changes for camp weeks or PD days require 4 weeks notice.

School-based child care programs offer you access to high quality programs in a convenient location.

Programs are offered from 7am-6pm Monday to Friday, designated PD Days at your child’s home school, and at a reduced number of sites during March break and winter break.

All Programs offer:

● Nutritional snacks

● Age-appropriate, high-quality programming

Please visit: www.wrdsb.ca/beforeafter to access program information including program closure dates.

Accounts must be in good standing prior to admission for the 2024-2025 school year. Signing up for pre-authorized debit (PAD) is convenient for families and ensures payment is received on time and there is no interruption to care. If you would like to set up PAD please contact: finance-ExdAR@wrdsb.ca.

We look forward to welcoming your child in the program. Wishing you and your family a wonderful summer. If you have questions about the Extended Day Program please do not hesitate to email us at care@wrdsb.ca.

For assistance with the OneList Waterloo Region site, please contact OneHSN Support at support@onehsn.com.

May 2, 2024

WRDSB Before & After School May 31 2024 Professional Development Day

Change in Operating Hours

Extended Day programs will be open for families from 8:15 – 3:15 on the May 31, 2024 Professional Development day.

The daily fee for full-day PD programs will be;

$14.00 for children 6-12 years old and
$12.00 for children who qualify for the Canada-wide early learning and child care funding. Fee reduction funding is intended to support children under the age of 6, with some exceptions for children with birthdays early in the calendar year who are 6 years of age and enrolled in kindergarten. More specifically, eligible children are defined as;

Any child, until the last day of the month in which the child turns 6 years old and;

Up until June 30 in a calendar year, any child who;

turns six years old between January 1 and June 30 in that calendar year; and

is enrolled in a licensed child care program.

All families will have access to care from 8:15-3:15 regardless if registered for before, after or before and after hours.

Why are operating hours changing?

This change in operating hours is required because we have been unable to identify enough qualified staff to meet our licensing and program ratios across all sites. By reducing our operating hours we are still able to offer the program for families who need it and meet the ratio requirements under the Child Care and Early Years Act

Effective June 3, 2024, regular program hours will resume (7 a.m to 6 p.m).

We appreciate your understanding as we work to support families across our Region.

April 17, 2024

Thank you for indicating your intent to register in the Extended Day Program for the 2024-2025 school year. We look forward to partnering with you in the care of your child.

You have created an account in OneList and need to complete one last step in order to register – you must update your child’s care schedule when the care schedule opens mid June. You will receive an email from OneList asking you to login to your account and update your care schedule. The care schedule calendar will open mid June and spaces are limited so it is recommended you log in to complete this step on June 17. There may be times when a wait list may be implemented. New registrations require 4 weeks advance notice. Due to limited space families must maintain a regular and ongoing care schedule of a minimum of 2 days per week (Before care and/or After care) in order to remain in the program.

Within your child’s account parents must register inOneList separately for Professional Development Days, Camp week (Winter Break and March Break). You must have a regular and ongoing schedule in Before and After care to register for Camp weeks or PD days.

You are not registered until you have days of care showing in the online calendar. Please view your online calendar to ensure the schedule is accurate and note that all future withdrawal notice, or schedule changes for before and after care require two weeks notice. Schedule changes for camp weeks or PD days require 4 weeks notice.

School-based child care programs offer you access to high quality programs in a convenient location.

Programs are offered from 7am-6pm Monday to Friday, designated PD Days at your child’s home school, and at a reduced number of sites during March break and winter break.

All Programs offer:

Nutritional snacks
Age-appropriate, high-quality programming

Please visit: www.wrdsb.ca/beforeafter to access program information including program closure dates.

Accounts must be in good standing prior to admission for the 2024-2025 school year. Signing up for pre-authorized debit (PAD) is convenient for families and ensures payment is received on time and there is no interruption to care. If you would like to set up PAD please contact: finance-ExdAR@wrdsb.ca.

For assistance with theOneList Waterloo Region site, please contact OneHSN Support at support@onehsn.com.

*Sent from OneHSN on behalf of the Waterloo Region District School Board

April 3 2024

As announced this afternoon, Waterloo Region District School Board (WRDSB) schools will be closed to students on Monday April 8, 2024.

While we have examined every option to be able to provide care on this day, we are writing to confirm that WRDSB operated extended day programs will also be closed on Monday April 8, 2024.

Families will not be charged for Monday April 8, and programs will reopen on Tuesday April 9.

We apologize for the challenges this may cause in terms of making alternate child care arrangements.

The Extended Day team

January 15 2024

Dear Parent/Guardian,

Pre-registration for the 2024 – 2025 school year is open.

You are receiving this email because your child is currently enrolled in the Before & After School Program.

Between January 15th and April each year, families are asked to express their interest in having their child attend a Before and After School Program during the upcoming school year (September 2024 to June 2025). The Board uses this information to determine which programs will operate in the upcoming school year, and these decisions are communicated to families in May.

School-based child care programs offer you access to high quality programs in convenient locations.

Before and After school programs are offered from 7am-6pm Monday to Friday. Programs operate for reduced hours on designated PD Days, and at a reduced number of sites during March break and winter break.

All Programs offer:

Ongoing registration
Nutritional snacks
Age-appropriate, high-quality programming

While registration can occur at any time, it is important for families to pre register between January 15th and March 31st to help us accurately assess community demand for programs. Spaces are limited and there are times when a wait list is implemented.

To pre-register, please log into your OneList Waterloo Region account. When prompted to pre-register, click Yes and your child will be added to the pre-registration list for next school year. You will receive communication in June advising next steps to complete your registration.