This FAQ information is specific to WRDSB operated Extended Day Programs for children in Junior Kindergarten to Grade 2. For more information regarding the Extended Day Programs operated by Owl Child Care, Jacob Hespeler Child Care Centre, Creative Beginnings Childcare Centre, YMCA of Cambridge and Kitchener-Waterloo, Conestoga College, YWCA of Cambridge, YWCA of Kitchener-Waterloo, please visit their website.

COVID-19 Related FAQ’s (as of October 5 2020)

Please note, as we receive updated direction from Region of Waterloo Public Health or the Ministry of Education, the answers provided below may change.

Will WRDSB be switching to an online screening application?

The Waterloo Region District School Board is exploring options for an online screening application for parents who choose to use this method of screening. The paper form will still be available for parents who prefer this in-person option. Information will be communicated to families via email and will also be available on our website at; https://www.wrdsb.ca/beforeafter/

Will fees be charged if my child is ill?

As per the policies and procedures outlined in our Extended Day Parent Handbook it is recommended that you keep your child home when showing signs of illness. There will be no reduction in fees due to illness, unless there is a program closure (example, outbreak). 

 

Please refer to the Ministry of Education’s School Guidance for Outbreak Management

 

Will fees be charged if public health advises there is a confirmed case at my child’s school and as part of the outbreak management guidance, my child is a high risk contact and needs to self-isolate for up to 14 days?

In the event that public health and or the school informs you that your child needs to self-isolate, please reach out to care@wrdsb.ca to confirm the dates your child will be absent from school and the Extended Day program. Fees will not be charged for the days your child is absent. Your credit will appear on the following months invoice.

 

Please refer to the Ministry of Education’s School Guidance for Outbreak Management

 

Will fees be charged if there is a school closure due to COVID-19 outbreak?

In the event of a school-wide closure due to COVID-19 outbreak, the Extended Day program will waive fees for the duration of the closure. Your credit will appear on the following months invoice.

Please refer to the Ministry of Education’s School Guidance for Outbreak Management

The staggered entry schedule wasn’t clear to me and I was billed for 11 days but only attended 10, will I receive a credit for this one day?

 

We recognize that this year wasn’t a typical school year start up and the staggered entry schedule was challenging for families. For those families who were billed for 11 days in September, a one day credit will be applied to your October invoice. 

Non- COVID related FAQ’s

When will I receive my first bill?

Fees are calculated monthly based on registered days of care in the current month. Electronic invoices are sent via email to parents / guardians on the 17th of the month (or following business days if the 17th is a weekend or statutory holiday).

If you receive financial fee assistance (subsidy) from the Region of Waterloo, electronic invoices are sent via email to parents / guardians on the 6th of the following month for example, on April 6th for March attendance (or the following business day if the 6th is a weekend or statutory holiday).

When do I have to pay my bill?

Your bill is due by the due date indicated on the invoice.

How can I pay my bill?

The WRDSB currently offers the following payment options:

Please contact the WRDSB at finance-exdar@wrdsb.ca  should you have any questions regarding payment options.

I don’t think my bill is correct. Who should I contact?

Parents/Guardians who disagree with, or have questions about the days of care on their invoice, must contact the WRDSB at 519-570-0003 x4323 or 4379 immediately to have the invoice investigated.

Can I begin in the Extended Day Program prior to the two-week start date?

Unfortunately no, registration needs to be completed two weeks prior to your child(ren)’s program start date.

Is my child registered?

An automatic email will be sent to you upon completing your registration. This automatic email is your confirmation that you have successfully registered your child.

If you have not received this email notification, check your spam box and/or junk email filters. Once the email has been located, be sure to adjust your filters to ensure you receive future communications.

Parents/Guardians can also sign into your WRDSB OneList/Onehsn account to view the online calendar. The calendar, as well as your invoice, will reflect the scheduled days and programs that you have selected.

I need to change my child’s start date.

Select the red Update your child’s schedule button on the home page in your WRDSB  OneList/Onehsn account. Then, select Change Schedule and make the changes that are required.

It requires two weeks advance notice for any schedule changes. Invoices will be generated based on the schedule information parents/guardians provided in OneList/Onehsn.

Any time a schedule change is made in OneList/Onehsn, it is the parents/guardians responsibility to ensure that schedules are accurately re-entered to resume as needed. Please note: OneList/Onehsn will reflect any change until the end of June.

PD days, Winter Break and March Break

Full day programs are available on designated PD days, Winter Break and all of March break (at select sites). Please view your child’s calendar schedule.

Hours of Care on PD days, Winter Break and March Break

If your child is registered to attend Before School on a PD day, they may attend on the PD day from 7am until school dismissal time. If they are registered for After School on a PD day, they may attend from school entry time until 6pm on a PD day.

How do I change or view my child’s calendar?

Please visit the Schedule Change Instructions web page for detailed information.

I am applying for Subsidy

The Extended Day Program is a subsidy eligible program. Child Care Subsidy is managed by the Region of Waterloo. Eligibility is based on a family’s income and child care needs, and must be applied for separately. To apply:

  • Register in OneList/Onehsn for Extended Day Program.
  • Complete the Subsidy Wizard or call the Region of Waterloo 519-575-4400.
  • Or, you can refer to our Parent Handbook on the Before & After School Programs home page.

It is important to understand that completing the OneList/Onehsn registration does not mean you have applied or qualified for Child Care Subsidy.

It is the responsibility of the parent/guardian to ensure they have qualified for Child Care Subsidy prior to registering their child(ren) for the WRDSB Extended Day Program. Please ensure your subsided schedule aligns in OneList/Onehsn or full fees will be generated for these days of care.