This FAQ information is specific to WRDSB operated Extended Day Programs for children in Junior Kindergarten to Grade 2. For more information regarding the Extended Day Programs operated by RisingOaks Early Learning, Jacob Hespeler Child Care Centre, Creative Beginnings Childcare Centre, YMCA of Cambridge and Kitchener-Waterloo, Conestoga College, YWCA of Cambridge, YWCA of Three Rivers, please visit their website.

COVID-19 Related (as of June 2021)

As we receive updated directions from the Region of Waterloo Public Health or the Ministry of Education, the answers provided below may change.

Will WRDSB be switching to an online screening application?

Families must complete the Ontario School and Child Care Screening Tool prior to arriving at the Before & After school program.

Will fees be charged if my child is ill?

As per the policies and procedures outlined in our Extended Day Parent Handbook it is recommended that you keep your child home when showing signs of illness. There will be no reduction in fees due to illness unless there is a program closure (example, outbreak).

Please refer to the Ministry of Education’s School Guidance for Outbreak Management.

Will fees be charged if public health advises there is a confirmed case at my child’s school and as part of the outbreak management guidance, my child is a high-risk contact and needs to self-isolate for up to 14 days?

In the event that public health and or the school informs you that your child needs to self-isolate, please reach out to to confirm the dates your child will be absent from school and the Extended Day program. Fees will not be charged for the days your child is absent. Your credit will appear on the following months invoice.

Please refer to the Ministry of Education’s School Guidance for Outbreak Management.

Will fees be charged if there is a school closure due to a COVID-19 outbreak?

In the event of a school-wide closure due to a COVID-19 outbreak, the Extended Day program will waive fees for the duration of the closure. Your credit will appear on the following months invoice.

Please refer to the Ministry of Education’s School Guidance for Outbreak Management.


When will I receive my first bill?

Fees are calculated monthly based on registered days of care in the current month. Electronic invoices are sent via email to parents/caregivers on the 17th of the month (or following business days if the 17th is a weekend or statutory holiday).

If you receive financial fee assistance (subsidy) from the Region of Waterloo, electronic invoices are sent via email to parents/caregivers on the 6th of the following month for example, on April 6th for March attendance (or the following business day if the 6th is a weekend or statutory holiday).

When do I have to pay my bill?

Your bill is due by the due date indicated on the invoice.

How can I pay my bill?

The WRDSB currently offers the following payment options:

Please contact the WRDSB at or 519-570-0003, Option 2, ext. 4379 or ext. 4323 should you have any questions regarding payment options.

I don’t think my bill is correct. Who should I contact?

Parents/Caregivers who disagree with, or have questions about the days of care on their invoice, must contact the WRDSB at 519-570-0003, Option 2, ext. 4323 or ext. 4379 immediately to have the invoice investigated.

Registration and Schedule Changes

Can I begin in the Extended Day Program prior to the two-week start date?

Unfortunately no, registration needs to be completed two weeks prior to your child(ren)’s program start date.

Is my child registered?

An automatic email will be sent to you upon completing your registration. This automatic email is your confirmation that you have successfully registered your child.

If you have not received this email notification, check your spam box and/or junk email filters. Once the email has been located, be sure to adjust your filters to ensure you receive future communications.

Parents/Caregivers are required to view their online school year calendar. Invoices and attendance are generated based upon the care schedule entered online by parents/guardians.

I need to change my child’s start date.

Select the red Update your child’s schedule button on the home page in your WRDSB OneList/Onehsn account. Then, select Change Schedule and make the changes that are required.

It requires two weeks advance notice for any schedule changes. Invoices will be generated based on the schedule information parents/caregivers provided in OneList/Onehsn.

Any time a schedule change is made in OneList/Onehsn, it is the parents/caregivers responsibility to ensure that schedules are accurately re-entered to resume as needed. Please note: OneList/Onehsn will reflect any change until the end of June.

PD Days, Winter and Spring Break

Full-day programs are available on designated PD Days, Winter Break and all of March break (at select sites). Please view your child’s calendar schedule two weeks ahead of time to ensure you are registered for the care you need.

Hours of Care on PD days, Winter Break and Spring Break

If your child is registered to attend Before School on a PD day or for the break period, they may attend from 7am until school dismissal time. If they are registered for After School on a PD day or for the break period, they may attend from school entry time until 6pm.

How do I change or view my child’s calendar?

Please visit the 2021 Schedule change web page for detailed information.


I am applying for Subsidy.

The Extended Day Program is a subsidy-eligible program. Child Care Subsidy is managed by the Region of Waterloo. Eligibility is based on a family’s income and child care needs and must be applied for separately. To apply:

  • Register in OneList/Onehsn for Extended Day Program.
  • Complete the Subsidy Wizard or call the Region of Waterloo 519-575-4400.
  • Or, you can refer to our Parent Handbook on the Before & After School Programs home page.
It is important to understand that completing the OneList/Onehsn registration does not mean you have applied or qualified for Child Care Subsidy.

It is the responsibility of the parent/guardian to ensure they have qualified for Child Care Subsidy prior to registering their child(ren) for the WRDSB Extended Day Program. Please ensure your subsided schedule aligns in OneList/Onehsn or full fees will be generated for these days of care.