December 1st, 2021
Applicants will be considered in the following order:
1) Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees.
2) Qualified external applicants (includes employees from other Bargaining Units)
The Waterloo Region District School Board is situated Canada’s innovation heartland, where we are innovating tomorrow by educating today. The Board provides a comprehensive educational program for approximately 64,000 students in the Region of Waterloo. The Board is the seventh largest public school district in Ontario with 16 secondary schools, 105 elementary schools, and approximately 8,500 staff members. Additional information regarding the Board is available on the Board’s website at www.wrdsb.ca.
Reporting to the Supervisor of IT Infrastructure team, the successful candidate will be responsible to plan, implement and maintain core IT infrastructure systems into which all other systems connect. This individual will work with other teams to help them achieve their needs in a responsible and systematic way that ensures consistency and effective data integration and security across all systems.
The successful applicant for this Temporary Educational Support Staff position Level H ($64,440 – $75,188), will be working 35 hours per week, 12 months per year, effective as soon as possible to May 31, 2022 (with a possibility of extension). Flexibility is required as hours of work may vary according to workload or assignment, and overtime may be necessary. The successful candidate may be required to drive his or her own vehicle as well as Board rented vehicles.
- Assists in designing, implementing and maintaining a vision and 3 year plan related to WRDSB integrated IT infrastructure systems as a component of the larger IT Service planning cycle
- Core IT infrastructure systems include accounts, devices, networks, firewalls, security, servers, storage, web, telephony, system management and cloud computing
- Participate in oversight of the life cycle and maintenance of IT Infrastructure including availability, performance and security in accordance with agreed upon service level agreements
- Participates in multiple complex technical projects for the optimization and continuous improvements of core IT infrastructure systems and services
- Leads small to medium size technical projects.
- Provides day-to-day technical leadership for infrastructure support of complex issues and requests where they have the subject matter expertise
- Assist in investigating, troubleshooting and resolving complex technical issues that impact several critical systems and operations throughout all schools and departments
- Proactively recommend, test, validate and implement new releases, upgrades and patches to the core IT infrastructure systems
- Evaluate and recommend hardware system standards (computers, mobile, digital signage, etc)
- Administer and maintain IT infrastructure in compliance with set hardware and software standards, security measures and data privacy requirements
- Monitor and maintain automation and synchronization processes to efficiently and seamlessly integrate core IT systems
- Execute sensitive data backup and restoration procedures
- Analyze and identify potential infrastructure capacities gaps
- Develop and maintain hardware and software technical documentation
- Stay abreast of emerging IT infrastructure changes, vulnerabilities and threats
- Build and maintain strong lines of collaboration between IT service groups, schools, departments, stakeholders and vendors
- Provide advice to IT staff in support of collaborative service management practices including problem solving, user support and communication
- Other duties as assigned by the Information Technology Management team
Qualifications
- University degree or 3 year Community College diploma supplemented with continuing education in technical training
- 3 years related experience in the field of information technology and customer service
- Certification and formal training is an asset
- Ability to comprehend large scale infrastructure and understand global implications of system integrations
- General technical knowledge and experiences include several of:
- Network or system administrator of physical and virtual technology hosted on-premise and/or in cloud (eg. Azure, Amazon)
- Configure, deploy and maintain infrastructure equipment
- Maintain and test hardware and software infrastructure
- Analyze existing and planned infrastructure capacities
- Familiar with mobile device management process and technologies
- Proficient with desktop and server operating systems (eg. Microsoft, MacOS, iOS, Android)
- Monitor and collect data on hardware and system performance
- Troubleshoot complex network and system issues
- Perform routine preventative maintenance on equipment
- Develop and maintain hardware and software technical documentation
- Execute sensitive data backup and restoration procedures
- Excellent communication, teamwork and customer service skills
- Excellent organizational and time management skills
- Project management experience would be an asset
- Ability to work independently with minimal supervision
Recognizing the significant impact that COVID-19 is having on our world and our ways of doing business, the Board recognizes that the recruitment/selection process may need to be modified to ensure individual and community safety. We are all working through what is an unprecedented time for our schools and our communities. To that end, the Board will be engaging in a different method of interviewing candidates for vacancies. This may include but is not limited to a Google Hangout video-conference interview. Hiring Teams will provide further information to candidates upon request for an interview.
The Waterloo Region District School Board is committed to equity in employment. We are committed to fair and equitable hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve, who will foster the success and well-being of our students and who demonstrate a commitment to equity and inclusion in the classroom.
We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
- persons with visible and/or invisible (physical and/or mental) disabilities;
- person who identify as women; and
- persons of marginalized sexual orientations, gender identities, and gender expressions
We will make any appropriate accommodation based on any of the human rights protected grounds, to support candidate participation in the hiring process.
